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SPA POLICIES & PROCEDURES
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Medical Condition |
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Please notify us in advance if you have a medical condition such as high blood pressure, allergies, physical ailments, disabilities, or are currently on Retin-A, Accutane or any photosensitizing or keratolytic medications, or have had recent laser or plastic surgery, or metal implants. Any of the above conditions may affect our ability to perform your requested treatment(s). Every client will be asked to fill out a brief medical questionnaire prior to receiving services. |
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Reservation & Cancellation |
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As a courtesy, we give a reminder call of your scheduled appointment approximately 48 hours in advance. The service(s)/time you have selected are especially reserved for you. Reservations may require a credit card, or a Le Spa Gift Certificate number, or may be paid in advance to secure your scheduled time. Neither card will be billed unless your vacated appointment goes unfilled. We do our best to fill these openings—just like you, we would much prefer to have another guest take your place than charge for the late cancellation. “Same day cancellation” will result in a 50% charged of service(s) reserved. “No shows” will be charged full price of reserved service(s). Reserving an appointment is your acceptance of our policy. Please arrive a few minutes prior to your scheduled appointment time. This will allow you a few moments to relax and ensure that you are seen on time. It is required and we ask that all “New” clients and existing clients to fill out and/or update our service in-take forms prior to your scheduled services. Please, allow yourself an extra 5 minutes “check-in time” prior to your scheduled appointment time to fill out and/or to update any forms necessary so that we may start your services on time. |
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Returns |
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| All returns must be made within 14 days of purchased for spa credit only. All returned makeup products will be charged an additional 25% restocking fee. All discounted items, makeup brushes and jewelry are final sales. Sorry, no exceptions. | ||||||
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Infants & Children |
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Le Spa is a place of relaxation and serenity for all clients. We asked that children and infants not accompany a parent who is receiving treatment. Children are welcome if they have an appointment for service. |
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Valuables |
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Thank you for keeping your valuables at home. Le Spa is not responsible for lost or stolen property. |
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Gift Certificates |
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Gift certificates are available at $25 or more. |
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Cell Phones |
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Facial
Therapies | Body Therapies
| Beauty & Nail Services Depilatories
(waxing) | Treatment Add-Ons
| Spa Sampler Collections | Gentleman’s Edition |
